Hoglut & Wungrant

                        Warranty/Guarantee & Service

* All conditions applicable to warranty of the product is packed and delivered along with the product
* Only those conditions specified in the Warranty/Guarantee sheet when met, the product shall be replaced     with a new one or appropriate service is made 

Warranty and Guarantee mean the same to us. 
Service and Replacement are different things to us.

Any complaint made to us either by call or Email gets registered & will be serviced.

​

Call: 83 67 08 97 12                      

         83 67 08 97 13

Email: hogwung.cc@outlook.com

Before the product is serviced or replaced, our consumer will be intimated by call/Email. Our technical service team 

• will disassemble the no-operational product sent to us by consumer after complaint

• will conduct thorough testing as per industrial standard guidelines

• will draw conclusions & pass the affirmations to our front desks & the same will be intimated to you

​

Case FS: (Free Service)

If our technical service team is affirmative the way consumer used the product has not violated the safety rules included and either a defect-minor-hardware part or a minor hitch in software (if applicable) has lead to non-functioning of the product, we will express our deepest regret to our loyal consumer and the  non-functioning product will be serviced with NO CHARGES regarding the product or shipping-delivery charges are laid on our loyal consumer.

​

• Delivery charges expended by the consumer to send the product on which the complaint was lodged will be reimbursed with in 3-5 working days from the day of delivery of serviced-product. If the product was serviced (free) and it has made a trouble again, well, then that complaint will be considered as Case R (Replacement).

​

Case PS: (Paid Service)

If our technical service team is affirmative the way consumer used the product has violated the safety rules included and could be made working, then the faulty product will be serviced absolutely, brought to fully functional & delivered to our consumer's doorstep only after NECESSARY CHARGES are paid to us. 

​

• Shipping & delivery charges are laid on consumer as it is a Paid Service.

​

Case DS: (Denied Service)

If our technical service team is affirmative the way consumer used the product has violated the safety rules included and the consumer bluffs about the way the product was used or disagrees with our front desks (consumer care) people, the faulty product will be sent back to consumer without any service.

​

• NO Shipping & delivery charges are laid on consumer.

​

Case R: (Replacement)

If our technical service team is affirmative the way consumer used the product has violated the safety rules included and either a defect-major-hardware part or a major hitch in software (if applicable) or anything that is relevant to the product purchased by our consumer had lead to a major failure, we will express our deepest regret to our loyal consumer and the non-functioning product will be replaced with a new one.

 

• NO CHARGES regarding the product or shipping-delivery charges are laid on our loyal consumer. The delivery charges expended by the consumer to send the product on which the complaint was lodged will be reimbursed with in 3-5 working days from the day of delivery of replaced-product.